Outbound Performance & Client Success Lead
Posted by Pavago • Costa Rica, Costa Rica, Costa Rica
About the Role
Job Title: Outbound Performance & Client Success Lead
Position Type: Full-Time, Remote
Working Hours: U.S. Time Zone Overlap Required
About the Role
We are hiring an Outbound Performance & Client Success Lead to take full ownership of client results inside a fast-growing outbound agency.
This is not a traditional “check-in with clients” role. You are responsible for what actually happens after a client signs — campaign performance, retention, and long-term growth.
You will manage 20–30 active accounts and make sure their cold email campaigns are running properly, delivering results, and continuously improving. If performance drops, you investigate why and fix it. If a client is at risk, you step in early.
This role is ideal for someone who understands cold email deeply, enjoys solving performance problems, and is comfortable taking real ownership.
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