Order Management Specialist
Posted by Gilead Sciences • Amsterdam, North Holland, Netherlands
About the Role
Description
We are looking for a skilled and enthusiastic BENELUX Order Management Specialist to join our Trade Operations team, based at our Amsterdam office.
This is a fantastic opportunity for someone who has a passion for helping others, a talent for problem-solving and affinity with Order-to-Cash processes, amongst others, as outlined below.
Roles & Responsibilities
Order Management
Manage order entry in company SAP system of orders received from wholesalers, hospitals and pharmacies.
Follow up on order processing to ensure orders are delivered to customers on time and in full.
Issue resolution
Be first point of contact for customer queries, returns and complaints and coordinate resolutions.
Investigate and confirm incoming product complaints, working with Gilead Responsible Person for resolution.
Provide support to Regulatory Team during (mock-up) ...
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