Order Management Analyst

• Legal Entity: Continental Global Business Services Manila, Inc. (2008)
• Working Time: Full Time
• Job Flexibility: Hybrid Job

Company Description

Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).

Job Description

• Manage queues and cases (customer orders and inquiries) from Salesforce.com
• Answer customer inquiries completely and accurately
• Accurately enter orders manually into SAP.
• Ensures that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or Electronic order errors to root‑cause
• Handle specialized customers and tasks with specific instructions and requirement...