About the Role
Job description
Client DetailsOur client is strengthening its commitment to customers experiencing financial hardship and vulnerability. With increasing regulatory expectations and community standards, they are investing in a centralised, trauma-informed hardship model designed to deliver consistent, high-quality case management support. This newly created role will play a pivotal role in maturing governance, policy, operational capability and customer outcomes as part of the broader roadmap. Reporting to the Director, Hardship, you will be accountable for delivering a material uplift in capability, governance and operational performance.
Key responsibilities include:
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