Ops Team Leader

Summary

Under supervision, this position is responsible for supporting and coaching the performance of the team through reporting, coaching, monitoring and motivating. Duties include ensuring all designated tasks are handled within the appropriate timeframe in order to meet internal and external SLAs; assisting in gathering, analyzing, compiling, and forwarding departmental reports to the Management Team on a daily basis; serving as a subject matter expert (SME) various departmental projects and will assist in all functions related to daily operations; assisting with management of all business deliverables on a daily basis while tracking internal and external timeframes for resolution; assisting client and departments with identifying training needs, disseminating informational updates, providing direction and guidance relative to use of Mattel systems, policies and procedures and problem identification and resolution; serving as the first point-of-contact for internal ...