About the Role
Hours: Monday to Friday 2:00 pm to 8:00 pm - 30 Hours per week
Location: 1680 Victoria St N, Kitchener, ON N2B 3E5
Salary: $21.56/hour
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Additional Responsibilities
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