Full-time
Ops Process Trainer- Retail
Posted by Saaki Argus & Averil Consulting • Chennai, Tamil Nadu, India
About the Role
Job Role: Ops Process Trainer (Retail)
Location: Chennai
Job Responsibilities:
- Design, develop, and deliver operations/process training modules across all retail formats.
- Conduct regular training sessions for store managers, floor staff, and backend support teams.
- Build SOPs for operational efficiency, customer service, hygiene standards, inventory management, etc.
- Monitor and evaluate the effectiveness of training programs through audits and store visits.
- Work closely with the operations and HR teams to identify process gaps and implement corrective actions.
- Conduct onboarding training for new joiners and refresher programs for existing staff.
- Drive a culture of continuous learning and service excellence.
- Maintain detailed records of training schedules, attendance, and feedback.
Candidate Expectations:
- Mini...
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