About the Role
What would you do?
- Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
- Deliver training to clients on our functionalities and explain how to configure our software
- Resolve doubts on product usage/configuration/etc
- Carry out weekly follow up calls with our clients
- Escalate product or customer issues that need to be addressed by customer success managers
- Create documentation, presentations, user manual and other resources to help clients use the product effectively
- Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
- Guide the client in incident escalations with the support team.
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