Ops Analyst

What would you do?
Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
Deliver training to clients on our functionalities and explain how to configure our software
Resolve doubts on product usage/configuration/etc
Carry out weekly follow up calls with our clients
Escalate product or customer issues that need to be addressed by customer success managers
Create documentation, presentations, user manual and other resources to help clients use the product effectively
Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
Guide the client in incident escalations with the support team.
Your experience has been shaped by
You took classes related to operations/logistics at university
You are an ops lover: Ask smart questions about the operation
Management of data analysis tools: Excel (Intermediate); G Suite ...