Ops Admin Assistant III

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职务描述:
Job Title: OPS Admin III / Dispatcher
Responsibilities

• Assigning pick-up request: Allocate pick up requests to drivers, OGP and OSP partners for pick-up of shipments base on the location and pick-up time transmitted in UPS system in the pick-up record.
• Scheduling: Help manage schedules for drivers and customers base on the pick-up time of shipments to ensure timely pickup of packages to avoid any customer complaints.
• Communication: Use telephone, cellular phone, text messages, and other messaging apps to relay information to and from drivers and internal/external customers.
• Documentation: Maintain pick-up records and other important documentations pertaining to work scope.
• Monitoring: Monitor pick-up status and driver location and ...