Operations Team Lead (Mobility Account)

We are looking for an experienced and drivenOperations Team Lead to join ourMobility Account team. In this role, you will lead and support a team handling mobile device–related concerns acrossvoice, chat, and email channels . You will play a vital part in driving team performance, ensuring excellent customer experience, and managing day-to-day operations in a fast-paced environment.

If you enjoy leading people, solving problems, and working in a technical or e-commerce support setting, this role is for you.

Key Responsibilities

• Lead, motivate, and manage a team of support agents handling mobile device concerns
• Ensure daily operations meetSLAs, KPIs, and quality standards
• Provide regular coaching, mentoring, and performance feedback to team members
• Handle customer and agent escalations with professionalism and efficiency
• Prepare and analyze team performance reports and identify imp...