About the Role
Description
: The AP Team Lead provides leadership to a team of AP associates and specialists, and is accountable to deliver exceptional AP services to PS NA.They manage day-to-day operations, distribute workloads, and are accountable for meeting (and strive to exceed) the team SLAs and KPIs. They are responsible to ensure that the AP team members are engaged, supported, and developed.
The AP Team Leads play an active role in developing their teams’ skills, conducting performance reviews, and identifying opportunities for process improvements. They act as the key escalation point for operational issues and work closely with operations managers to ensure customer needs are identified and met.
What you will be doing:
Key responsibilities
Scope AP activities managed by team:
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