About the Role
ROLE SUMMARY
Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.
WORK SCHEDULES
10:30 AM - 9:30 PM Pacific Daylight Time (1:30 AM – 12:30 PM Philippine Standard Time) Wednesday to Saturday, follows Philippine holidays
POSITION TYPE
Full Time
WORK ARRANGEMENT
Remote
ESSENTIAL FUNCTIONS
- Monitor system alerts and notifications during assigned overnight shifts
- Follow established troubleshooting protocols to address issues
- Execute problem-solving actions based on provided flowcharts
- Restart hardware systems or escalate issues to senior engineering staff as needed
- Maintain detailed logs of alerts and actions taken
- Ensure all issues are resolv...
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