Operations Support Specialist in Toronto

Enhance marketplace efficiency as an Operations Support Specialist with a hybrid setting in Toronto, Ontario. Focus on optimizing delivery metrics and providing merchant support in a dynamic environment.
This role offers a 12-month contract with potential for extension, ideal for individuals with 1-3 years in operations or logistics. You will analyze operational metrics, troubleshoot issues for high-value partners, and identify areas for process improvement. Your analytical prowess in tools like Excel and SQL will be crucial in deriving actionable insights.
Key Responsibilities:
• Monitor and analyze key operational metrics daily
• Serve as escalation point for technical and logistical issues
• Identify gaps and design scalable processes
• Extract insights using Excel and SQL for recommendation reports
• Collaborate with cross-functional teams to launch new features
Requirements:
• 1-3 years of operational experience in a fast-paced environment
• Bachelor’...