Operations Support Engineer
Posted by Master-Works • Riyadh, Riyadh Province, Saudi Arabia
About the Role
We are seeking an Operations Support Engineer to support and monitor cloud-based data and analytics platforms. The role focuses on ensuring system stability, performance optimization, incident resolution, and operational excellence across GCP analytics environments and Hadoop ecosystems.
Key Responsibilities
Monitor system health, uptime, and performance of the Slisor portal and backend services (dashboards, APIs, workflows).
Lead incident triage, root cause analysis, and escalation with engineering teams and vendors.
Support daily operations of GCP analytics services and data pipelines.
Oversee ingestion, storage, and consumption layers ensuring scalability and security.
Track anonymized dataset transfers from on-prem DS/AI platforms to cloud.
Manage user access, provisioning, and ticket-based support requests.
Generate operational dashboards (uptime, error trends, campaign metrics, usage analytics).
Ready to Apply?
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