About the Role
Operations Agent (Part-Time)
Depot-based | 95% Office / 5% Warehouse. Monday to Friday, 3:00pm - 8:30pm. £14.02 per hour.
About the Role
We are looking for a reliable and customer-focused Operations Agent. This is a primarily office-based role with some light warehouse duties, supporting the smooth running of depot operations and delivering excellent service to both customers and drivers.
Key Responsibilities
Customer Service & Administration (Primary Focus)
- Answering phone calls from customers, drivers, and customer service teams
- Responding to emails and customer queries
- Assisting customers visiting the depot to collect or drop off parcels
Driver De-briefing
- Collecting driver keys and equipment at end of shift
- Ensuring paperwork is signed and correctly processed
- Updating delivery and collection statuses on internal systems
- Completing end-of-shift report...
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