About the Role
Operations Supervisor | Onsite | Cebu & Pasay | Urgent Hiring
Department: Operations
Employment Type: Full-time
Work Setup: Onsite
Locations:
FHCS, IT Park Cebu City
MOA Pasay City
Salary Range (PHP)
Entry Level: 25,500
Standard Max: 35,000
Up to 45,000 (based on skills, credentials, and performance)
Job Overview
We are urgently hiring an Operations Supervisor to manage daily operations, lead frontline teams, and ensure performance targets are met. This role is ideal for candidates with travel account experience, BPO operations exposure, or team leadership background. No minimum years of experience requiredcapability and readiness to lead are key.
Key Responsibilities
Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved
Lead, coach, and develop agents and team members to improve performance
Monitor operational metrics including AHT, CSAT, QA scores, attendance, and adherence
Handle customer esc...
Department: Operations
Employment Type: Full-time
Work Setup: Onsite
Locations:
FHCS, IT Park Cebu City
MOA Pasay City
Salary Range (PHP)
Entry Level: 25,500
Standard Max: 35,000
Up to 45,000 (based on skills, credentials, and performance)
Job Overview
We are urgently hiring an Operations Supervisor to manage daily operations, lead frontline teams, and ensure performance targets are met. This role is ideal for candidates with travel account experience, BPO operations exposure, or team leadership background. No minimum years of experience requiredcapability and readiness to lead are key.
Key Responsibilities
Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved
Lead, coach, and develop agents and team members to improve performance
Monitor operational metrics including AHT, CSAT, QA scores, attendance, and adherence
Handle customer esc...
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