Operations Supervisor

About Us:
We're a dynamic e-commerce business specializing in live selling and high-quality jewelry. As our brand grows, we're looking for a dedicated supervisor to oversee both our Customer Service Representative (CSR) team, Inventory and our Fulfillment operations.
Role Overview:
As the Operations Supervisor, you will be the key point of contact ensuring our CSR team converts live selling miners into successful sales, inventory is properly monitored and controlled, and fulfillment runs smoothly. You'll train and support the team, maintain operational and quality standards, and ensure an excellent customer experience from order to delivery.
Qualifications:
- Previous experience in an e-commerce environment is a must.
- Strong background in customer service, with experience in handling inquiries and resolving customer concerns.
- Familiarity with fulfillment processes in an e-commerce setting.
- Strong organizational skills and the ability to manage and train a ...