Operations Specialist

Company Overview

Harry Rosen is a proudly Canadian retailer of fine menswear with store locations across the nation. Over 70 years of experience has earned us recognition as one of Canada’s Best Managed Companies and a top 10 Canadian corporate culture. Our aim is to develop retail professionals who deliver exceptional service and embody our relationship‑based selling culture.

Responsibilities

• Sales Support & Customer Service – Model exceptional customer service standards, support clientele and NPS goals, serve as first point of contact for customer issues, process employee purchases and oversee staff package administration.
• POS & Cash Services – Process all types of transactions accurately, monitor POS and LP compliance, review audit results, train associates, manage daily cash handling and troubleshoot discrepancies.
• OMNI Services & Order Fulfillment – Support the logistics team in order queue management, e...