Operations Specialist

Responsibilities:

Global Process Standardization & Compliance · Lead the implementation, enforcement and continuous improvement of WSS Global Process Standards across Manila Operations. · Ensure full audit readiness, compliance with global governance frameworks, and consistent application of SOPs. · Drive corrective actions based on audit findings, risk assessments and global compliance requirements. · Act as Manila’s Process Owner representative for global SOP discussions, updates and governance forums.

Multi-Site Operational Alignment · Ensure Manila’s operational processes, KPIs, service levels and quality metrics are fully aligned with WSS global operating standards. · Collaborate with national global operations leaders to harmonize ways of working across all WSS sites. · Lead Manila’s contribution to global initiatives including network optimization, process redesign and continuous global improvement. · Measure, analyze, and repor...