Operations Specialist - IMCS Group (Brossard)

Job Title: Operations Support

Location: Toronto, ON (Hybrid)

Duration: 12 Months Contract with possible extension

What You’ll Do

• Optimize Marketplace Health: Monitor and analyze key operational metrics (delivery times, order cancellation rates, courier supply, restaurant preparation bottlenecks) to ensure smooth day‑to‑day operations.
• Merchant & Partner Support: Act as an operational escalation point for high‑value enterprise and SMB restaurant partners, troubleshooting technical, logistical, or financial issues.
• Process Improvement: Identify operational gaps in the onboarding or delivery lifecycle. Design, test, and scale localized processes to improve efficiency.
• Data-Driven Problem Solving: Use tools like Excel and SQL to extract marketplace insights, build dashboards, and turn raw data into actionable recommendations for the senior operations team.
• Cross-Functional Collaboration: Partner closely with Sales...