Operations & Scheduling Coordinator (SSC)

Work Schedule:

• 9:00 am to 6:00 pm, Sydney, Australia

Role Overview:

The Operations & Scheduling Coordinator owns the end-to-end customer journey — from first contact through to job completion, invoicing, and post-job follow-up.

This role is critical to keeping jobs flowing smoothly, customers informed, quotes accurate, and payments collected on time. You will be the central point of coordination between customers, technicians, schedules, and systems (primarily ServiceM8 and Xero).

Success in this role means:

• Customers feel looked after and informed
• Jobs are booked correctly and on time
• Quotes, photos, and invoices are never missed
• The owner is no longer stuck juggling calls, admin, and follow-ups

Key Responsibilities:

1. Client Setup & Initial Enquiry (Within 1 Business Hour)

2. Set up new clients in ServiceM8 with complete and accurate details: