fullTime
Operations & Scheduling Coordinator
Posted by Snaphunt • Philippines, Philippines, Philippines
About the Role
JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Staff Scheduling & Coverage
- Manage daily and weekly staff schedules across multiple locations
- Monitor staff call-outs, tardiness, and availability changes
- Proactively secure shift coverage when employees call off
- Serve as the primary contact for staff schedule-related issues
- Maintain structured communication channels (e.g., GroupMe)
Client Communication & Issue Resolution
- Answer inbound calls and messages for all locations using provided systems
- Confidently handle client complaints and service issues
- Apply compensation policies consistently (no unauthorized refunds)
- De-escalate difficult client interactions calmly and professionally
- Document issues and resolutions for tracking and reporting
- Reach out to clients to update membership payment details (card on file no longer working)
Ready to Apply?
Submit your application today and take the next step in your career journey with Snaphunt.
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