Operations Program Manager (Comms), Learning & Talent Development

Amazon IT Services (ITS) is seeking an experienced Operations Program Manager to establish and operationalize ITS-wide communications infrastructure, governance frameworks, and operational cadence. This role will drive strategic alignment and organizational effectiveness across all ITS organizations by building scalable communication systems, enabling self-service capabilities, and executing strategic campaigns that keep our global IT workforce informed and engaged.

The ideal candidate combines program management excellence with communications expertise, bringing structure and automation to complex organizational challenges while maintaining a customer-obsessed approach to internal stakeholder needs.

Key job responsibilities
Communications Infrastructure & Governance
- Design and implement org-wide intake system with standardized request forms, automated routing, and SLA tracking dashboards with capacity forecasting
- Develop priority matrix with objective...