About the Role
Our Client, a Banking company, is looking for a Operations Officer III for their Markham, ON/Hybrid location.
Responsibilities:
Customer Contact:
Provide inbound and/or outbound support to customers in a non-face-to-face environment. Create exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions. Navigate multiple screens and systems to locate and update customer information during customer calls. Use effective relationship skills when communicating with partners/colleagues/customers Account Review & Maintenance Activities: Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step, based on outlined procedures. Follow all end-to-end ...