Operations Manager

Ontario Waterway Cruises Inc. is a family‑owned tourism business offering multi‑day cruise experiences through Ontario’s waterways. Operating as a “floating resort,” the company delivers high‑quality hospitality experiences to a loyal and predominantly mature clientele. Ontario Waterway Cruises is seeking an Operations Manager to oversee day‑to‑day operations and support the continued success of the business. This is a hands‑on leadership opportunity within a close‑knit, dynamic team environment.

YOUR DAY TO DAY

• Oversee daily office operations, including reservations, ticketing, and internal coordination
• Manage payroll processes and employee‑related administration
• Maintain financial records and ensure accounts remain current
• Coordinate logistics related to cruise operations (e.g., transportation, scheduling, deliveries)
• Support customer service operations by addressing escalated inquiries and concerns as needed
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