Operations Manager

_We’re looking for an_ **_Operations Manager_** _to join our Retirement Operations team at MBPS. In this role, you are responsible_ _in developing and coaching the team leaders by auditing and measuring their performance and_ _help_ _them achieve the team's key metrics such as NPS, Quality, Reliability,_ _Productivity_ _, and_ _Service Level_ _._



**Position Responsibilities:**



+ Oversee daily operations and customer support teams to ensure accuracy, efficiency, and compliance with company policies and industry regulations.

+ Drive continuous process improvement by evaluating workflows, resolving escalations, and leading change management initiatives.

+ Develop and analyze business metrics to guide team performance, support forecasting, and align strategies with business needs.

+ Lead talent development through coaching, skills enhancement, performance management, and fostering a positive, customer‑centric ...