About the Role
1. Daily Operations & Workflow Management
- Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.
- Ensure jobs are:
- Scheduled correctly
- Paid before installation
- Documented with photos and signatures
- Verified through checklists to prevent technician errors
2. Team Management
- Manage the following team members:
- Virtual CSR
- Sales VA
- Marketing VA
- Technicians (via processes)
- Create daily task lists for each role.
- Hold the team accountable to KPIs.
3. Money & Payment Control
- Ensure the following:
- Payments are collected before installation
- Invoices match vehicle and glass specifications
- Cash is counted and logged
- Credit card authorization is completed
- End-of-day reconcilia...
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