Operations Manager

Operations Manager
100% Office-Based
Locations: Nairobi, Kenya
Hours: 2:00 AM – 10:00 AM SAST
Employer on record: tma
Role Overview
We are seeking a highly experienced Operations Manager to drive Operational Financial Performance and Organisational Scalability for one of our partners.
This is an onsite, hands-on leadership role critical to delivering a premium, always-on service experience. You will translate strategy into disciplined execution, enforce accountability across teams, and ensure operational systems scale efficiently. Acting as the operational backbone, you will proactively mitigate risks, optimise processes, and enhance organisational performance.
Core Accountabilities
Operational Execution: Ensure strategic commitments are delivered reliably and on time across all teams.
Organisational Accountability: Reinforce a culture of manage-to-agreements across the business.
Performance Oversight: Identify and resolve performance risks, gaps, and c...