About the Role
Job Title: Operations Manager
Department: Operations / Service Delivery
Location: Hybrid – Manila
Employment Type: Full-time
Reporting To: Program Director / Head of Operations
Role Overview
We are seeking an experienced Operations Manager to lead service delivery within a BPO/shared services environment. This role is responsible for driving operational performance, managing client expectations, leading high-performing teams, and ensuring delivery against service level agreements (SLAs), quality standards, and business objectives.
The ideal candidate combines strong people leadership with data-driven decision-making and a continuous improvement mindset.
Key Responsibilities
Operational Delivery
- Oversee day-to-day operations to e...
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