Operations Manager

**SUMMARY**:The Operations Manager develops, manages, and delivers support services to our sales force.This role is responsible for the administrative services of sales.The Operations Manager acts as liaison between customers, our sales force, and distribution.
**JOB DUTIES**- Trains sales staff on sales related systems, databases, and associated processes.
- Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
- Implements and maintains pricing per established policies.
- Manages collections process and maintains overall responsibility for outstanding invoices.
- Responsible for all Accounts Payable activities within the branch including expense, inventory and freight invoices, and debit memos.
- Prepares reports related to customer inquiries, sales trends, customer complaints, delivery or service problems.
- Assists customers and suppliers to resolve order problems.