About the Role
About the Company
Tera Bridgetowne, QC
About the Role
Oversee day-to-day operations of clinical accounts (or teams), including staffing, scheduling, and performance management.
Responsibilities
- Ensure alignment between quality / training initiatives and operations goals
- Work closely with Training & Quality leadership to integrate QA feedback into operational improvement
- Monitor and drive key performance indicators (KPIs) for operations, including quality, utilization, productivity, and client SLAs
- Lead operational planning for peaks, ramps, and hypercare periods
- Identify process inefficiencies in clinical operations and implement improvements
- Coordinate with client stakeholders for operational reviews, escalations, and engagement
- Support recruitment and onboarding in collaboration with training teams (especially during growth phases)
- Manage budget, resources, and staffing to meet o...
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