Operations Manager

• EXPERIENCE IN TOURISM, HOSPITALITY, OR CUSTOMER SERVICE (3-5 YEARS PREFERRED)
• FIRST-AID CERTIFICATION (OR WILLINGNESS TO OBTAIN IT
• STRONG COMMUNICATION AND ORGANIZATIONAL SKILLS.
• ENERGETIC, RESPONSIBLE, AND GUEST-ORIENTED

JOB DESCRIPTIONS

1. Operations & Coordination

• Assist in planning, scheduling, and executing excursions for guests.
• Liaise with local vendors and transport providers to ensure timely and smooth operations.
• Coordinate daily logistics (transport, equipment, guide assignments).
• Ensure excursion departures and returns are punctual and well‑organized.

2. Guest Service

• Provide detailed information about excursions, prices, schedules, and safety procedures, preferably in guests’ language (French or Chinese)
• Handle guest bookings, inquiries, and feedback professionally.
• Be present at the excursion desk during serv...