About the Role
Focus:
Daily CX operations, Resources Skillset & Competencies, Systems Admin & Config, Internal/External Stakeholder Support, Training & QC, Report & Reimbursements, Continuous Business Improvement & Gap Analysis, Contingency Planning & Backup and Project Implementation.
Key Responsibilities:
- Monitor charger status using CSMS and backend systems to ensure minimum disruption.
- Overall CX systems lead and support for any admin, design and configuration requirements.
- Oversee and lead for all new hire training, knowledgebase materials, FAQs, or guides.
- Implement and ensure all promotions or collaborations with clients/partners are implemented efficiently.
- Partake in legal, T&C, systems & business process documentations review.
- Represent in management meetings, projects or client discussions.
- Motivate & counsel if necessary to resolve any staff performance gaps & evaluate career growth progression.
Ready to Apply?
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