Job Description:
Key Responsibilities includes:
Team Leadership & Development
Lead and manage a diverse team comprising Subject Matter Experts. Build a culture that values ownership, accountability, and continuous learning Identify skill gaps, support individual development plans, and encourage cross-functional collaboration Drive team engagement through regular coaching, constructive feedback, and timely recognition Operational Management
Ensure consistent adherence to SLAs, KPIs, and contractual obligations across all processes Handle client escalations with urgency and professionalism, ensuring timely resolution Lead process transitions, system upgrades, and ensure minimal disruption during change management Performance Management
Monitor team performance using defined metrics and dashboards Conduct monthly performance reviews and...