Operations Manager – Guest Services

We are a growing organization within the Travel and Tourism sector, focused on delivering high-quality, seamless experiences to customers across North America. Our team takes pride in creating memorable journeys through strong operational execution and exceptional service.

We are seeking a hands-on, service-oriented Operations Manager – Guest Services to oversee daily operations and lead a multidisciplinary team in a fast-paced environment.

This is a permanent, long-term position.

What You Will Do

In this role, you will be responsible for the overall coordination and performance of guest-facing operations, ensuring a consistently high standard of service and efficiency.

• Oversee daily operations related to guest readiness, service delivery, and overall experience
• Lead and support cross-functional teams across customer service, operations, and support services
• Ensure all assets and guest-facing environments are pre...