About the Role
Qualifications:
- Bachelor’s degree preferred; graduate of business administration or accountancy
- 5+ years in AP/call center/vendor helpdesk leadership, preferably in logistics or BPO.
- Proven experience in outsourcing transitions (vendor management preferred).
- Advanced Excel/analytical skills (good to have experience in dynamics AX, RingCentral knowledge a plus).
- Strong decision-making, conflict-resolution, and prioritization abilities.
- Flexibility to work during peak periods as needed.
Job Description:
Team Leadership & Operations:
- Supervise a team of analysts, ensuring adherence to SLAs and quality standards.
- Monitor daily call volume (200–250 calls) and redistribute workload to meet performance targets.
Escalation & Complex Issue Resolution:
- Resolve high-priority escalations ...
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