Full-time
Operations Manager, CSAT & Customer Experience
Posted by Op360 • Cagayan de Oro, Northern Mindanao, Philippines
About the Role
A leading customer service provider in Cagayan de Oro is seeking an Operations Manager to ensure high service standards and manage customer satisfaction scores. The ideal candidate will have at least 3 years of experience in operations management, particularly in a BPO context. Strong analytical and leadership skills are essential. The role includes delivering reports, coaching teams, and developing operational policies. This position offers an opportunity to drive excellence and influence company culture.
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