Full-time
Operations Manager: Client Services & Performance
Posted by Concentrix • Colombia, Colombia, Colombia
About the Role
A global customer experience management company in Colombia is seeking a skilled manager for their call center operations. This role involves analyzing service level agreements, maximizing revenue, and managing team performance. Candidates should have an Associate's Degree with significant management experience, ideally within call center environments. Strong communication skills and the ability to work under pressure are essential. The company values employee engagement and offers opportunities for professional growth.
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