About the Role
Job Purpose
The Operations Manager - Call Center will ensure that the department is consistently providing quality service to all customers. The Operations Manager - Call Center will consistently explore opportunities to improve efficiencies and the overall productivity.
Duties and Responsibilities
+ Resolves escalated customer service issues by working closely with the supervisor and customer service representative. Initiates cross-departmental communication and coordination to escalate and resolve customer issues
+ Monitors calls to observe customer service representatives’ demeanor, technical accuracy, and conformity to company policies; provides feedback as needed
+ Determines, monitors and analyzes productivity levels of customer service team
+ Motivates the team, drives morale, provides coaching and assista...
Ready to Apply?
Submit your application today and take the next step in your career journey with Med-Metrix.
Apply Now