Operations Manager - Bridgetowne (Active Pooling) for Luxury AccountJob title is “Operations Manager - Bridgetowne (Active Pooling) for Luxury Account”

Position: Operations Manager

MHR:

• At least 2 years manager experience in the BPO set up, handling TLs (preferably retail, hospitality, or customer service background)
• - Excellent communication skill (verbal and written)

Essential Functions/Core Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics managem...