Operations Manager

ACCM/Operations Manager   
• Manage the overall performance and governance of the Statements of Work (together with Service
  Provider Account Management / Business Development).
• Manage the day-to-day operations in accordance with requirements and SLAs (voice & non voice) set
  out in this SOW. 
• Prompt identification and resolution of Service delivery issues including implementation of
  preventative measures. Transition management during set up phase or expansion phases. 
• Establish the Service Provider infrastructure necessary to perform the Services, including all
  technology, financial, human resources, security, facilities and communication resources. Install all
  Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of your
  team, including managers and reps, achieve low attrition levels and high employee engagement.