Operations Data Analyst

Job Summary

We are looking for a Business Analyst – Operations & Data Analytics to drive data-led process improvements across field operations and aftersales functions. The role will focus on building systems, automating workflows, defining KPIs, and enabling leadership decision-making through strong analytics and dashboards.

Key Responsibilities

• Develop systems, processes, and reports to track operational performance and progress
• Design data structures and pipelines to improve operational efficiency
• Gather requirements from field teams, managers, and leadership and automate processes
• Define KPIs and build dashboards for performance monitoring and insights
• Lead data-driven projects across field operations and vehicle aftersales
• Manage data for off-road vehicles, roadside assistance, B2B customer support, and field failures
• Drive digital transfor...