Operations Customer Service Representative
Posted by Intelcom - Dragonfly • Winnipeg, Manitoba, Canada
About the Role
Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
Assistin unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support andassistshipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency.
Process returns and complete required documentationin accordance withSOPs
Handle customer pickups and (front deskassistanceto customer)
Resolve delivery issues by followin...
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