Operations Coordinator — Datacenter Services (APAC Timezone)

Company Overview

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating 24 green-powered facilities across 6 continents. We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services to clients worldwide. We're a lean, remote-first team building the infrastructure backbone of the internet.

About the Role

This is the most important hire we are making right now.

Currently, our CEO handles all datacenter operations personally: ticket triage, Smart Hands dispatch, SLA tracking, technician coordination, client status updates. That needs to change so the company can grow. You are the person who takes that over.

This is not a passive monitor the dashboard role. You will be the first point of contact for every operational request that comes in — from Smart Hands dispatch at a facility in Singapore to an emergency remote hands call from a client in Germany. You ...