Full-time

Operations 操作

Posted by DSV • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 March 01, 2026

About the Role

Time Type:

Full Time

General Responsibilities主要工作职责

  • To provide excellent, efficient and high-quality service to customer at all times
  • 始终为客户提供卓越、高效、优质的服务

  • Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
  • 负责日常业务学习并跟进业务,确保遵守区域指导方针以及公司政策和程序

    Detailed Responsibilities具体工作职责

  • Follow local SOPs with shippers/consignees for the business
  • 执行与发货方/收货方本地标准化操作流程(SOP)

  • Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting
  • 针对业务,向发货方/收货方提供费用报价单, 通过电话、邮件及面谈等多渠道处理客户咨询

  • Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
  • 核查单证文件(履行尽职调查),确保完全符合DSV内部标准及客户SOP要求

  • Carry out approved proposed improvement / ...
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