About the Role
Job Title: Operations Associate Job Overview: This role will support the Operations team to ensure consistent, high-quality handling of inbound communication across SMS, phone, and email channels.
The Operations Associate will be responsible for performing basic troubleshooting, collecting and documenting key information, and ensuring inquiries are properly documented and resolved.
They will also perform prompted follow-up contacts to confirm resolution, identify lingering issues, and uphold a consistent customer experience.
The Operations Associates will play a key role in maintaining our service quality standards and identifying recurring issues or trends that may require broader operational fixes.
They will escalate unresolved concerns to the appropriate teams and propose improvements to intake and follow-up processes.
As we scale and expand our contact handling operations, this role will have strong potential for gro...
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