Operations Analyst for Microsoft Copilot

Step into the role of Microsoft Copilot Operations Analyst at McKesson, dedicated to optimizing support and operations for Copilot. You’ll ensure a smooth user experience and efficient processes.
In your role, you will be responsible for managing support, troubleshooting issues, and delivering training sessions on Microsoft 365 Copilot tools. Your expertise will play a key role in improving service delivery and user interaction across various departments.
Key Responsibilities:
• Manage and triage Copilot-related ticket queues
• Conduct office hours and assist users actively
• Monitor incidents and service health metrics
• Test new features prior to rollout
• Document issues and user guidelines
Requirements:
• Bachelor’s degree (Master’s preferred, in relevant field)
• 5-7 years of experience in IT operations
• Proficient with Microsoft 365 and support functions
• Experience in user training and capability validation
• Strong analytical and communi...