Full-time

Operations Agent

Posted by Forward Air • Nashville, TN, United States

📍 Nashville, TN 🕒 February 24, 2026

About the Role

Position: Operations Agent
Pay Rate: $22-23 per hour, bi-weekly
Schedule: Monday-Friday 10:30am-7pm, onsite, FT Benefits Package, Overtime will be possibility on needed basis


Job Description:

The Operations Agent manages transportation for a portfolio of Omni’s key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operations Agent builds mutually beneficial relationships with customers by overseeing all aspects of their shipments.


Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Operations Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account ...

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