Full-time

Operational Subject Matter Expert

Posted by Teleperformance • Dublin, County Dublin, Ireland

📍 Dublin, County Dublin 🕒 February 22, 2026

Apply for this Job Similar Jobs

About the Role

Overview
Operational SME
Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.
 Responsibilities to include but not be limited the following
Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by prov...
                

Job Details

Location Dublin, County Dublin
Job Type Full-time
Category Business Operations Specialists
Posted February 22, 2026
Deadline April 03, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Teleperformance.

Apply Now